Terms and Conditions
Before requesting a transfer service offered on our website https://tripwise.pt please ensure that you read and understand the terms and conditions set out below, as these terms and conditions will govern any subsequent contract.
If you do not understand any of the contractual conditions, we recommend that you contact our support service at booking@tripwise.pt before proceeding with any contract.
Services
We offer travel transfer services for individuals or groups.
Online contracting procedure
The contract becomes legally binding only when the customer receives confirmation that the requested service is available and is notified of this by e-mail. In the event that it is not possible, for whatever reason, to provide the requested service, the customer will be informed and refunded the full amount by the same method that payment was made.
The customer is obliged to acknowledge all notifications made.
However, in the event that the customer does not acknowledge receipt of an e-mail, the records that exist in the e-mail on our server shall be considered as proof of receipt.
Proof of service booking will be made available on confirmation of the booking by email.
It is highly recommended that customers of the site read all the terms and conditions of the offers in detail, and carefully check the details of their reservations and confirmations before submitting their order. These terms and conditions, and the details provided by the customer are the basis of any eventual contract. Special care should be taken when completing the booking to ensure that all mandatory fields have been completed.
Responsibility
We cannot be held liable for incidents that may occur in the provision of the service, more specifically illness, personal injury or death, unless caused by negligence. Any compensation for accident, illness or death resulting from the use of the transfer service will be subject to the laws and jurisdiction of the country in which the service is actually provided.
We will be absolved of all liability where the customer contracts directly with the driver or service provider.
Changes and cancellations
The proof sent by e-mail to the customer, includes the destination address requested by the customer. Any changes to these or any other information should be sent in writing, by e-mail to booking@tripwise.pt before the date of travel.
The Customer is responsible for any increased cost of service resulting from the requested change. Changes subject to availability and acceptance. Two changes are free of charge; other changes may incur an administration fee
Any request for cancellation of the contract must be made through our e-mail address booking@tripwise.pt with a minimum of 48 hours prior to the start date of the transfer service. In this case we will proceed to full refund of the payment made. In cases where the cancellation is requested less than 48 hours before the start date of the transfer service, there will be no refund. You must contact the customer service by e-mail if you need to complain against your tour operator, airline or travel insurance.
Contact Procedures
All contacts related to the provision and/or modification of the information in the reservation contract must be made exclusively by e-mail.
In the event of unavoidable changes to the contract, the customer will be informed via the e-mail address provided at the time of booking. The sending of this e-mail will be considered as proof of receipt by the customer. It is therefore essential that you check that the e-mail address provided is correct and also that you can ensure that you have read any e-mail received by the time of the dates and times.
If you do not show up at the pick-up point within 20 minutes of the time specified in the transfer request, the driver will try to contact you using the mobile phone number you provided. If you cannot be contacted because you did not provide a mobile telephone number at the time of booking, or the call is not answered, the service will not be provided and the refund will not be made.
Liability and Capacity Statement
The act of entering into this contract implicitly means that customers declare that:
They are of full age and in full use of their mental faculties, thus enabling them to fulfil all their legal responsibilities relating to this agreement.
They are aware of the extent of the services that are the subject of this contract, in the said information and the content of the general conditions.
They state that the credit or debit cards they use belong to them, and that there are sufficient funds to cover the cost of the service.
They understand that they must make any notification, as soon as reasonably practicable, of any variation or change to details they have provided.
The services to be provided are in accordance with the details specified in the confirmation email. It is therefore the responsibility of the client to check all the details contained in the transfer confirmation. If the details in the confirmation are incorrect the client must contact us immediately to correct these details.
Transfers
At the time of the transfer, the driver will wait at the pick-up point a maximum of 60 minutes from the time of arrival of the flight. (In case of transfer from airport) The waiting time from any other point must be restricted to 10 minutes after the scheduled time.
In case the client is not able to locate the driver upon arrival it is the client's responsibility to contact us through our contact number. If the client does not call these numbers within 60 minutes of the flight arrival time for airport pick-ups and within 10 minutes for all other pick-ups, we will not be aware of the problem, the transfer booking will be cancelled and no refund will be due. An electronic record of all incoming calls to the telephone number is kept by the telephone service provider and may be used as evidence in the event of a dispute as to whether the numbers were called or not.
The customer is responsible for checking the agreed time for pick-up, for the transfer service, and also to ensure that their arrival time at the departure airport allows them to arrive at least 10 minutes before the check-in opening and under no circumstances less than two hours before the scheduled flight departure time.
We cannot be held responsible for delays due to force majeure or other circumstances beyond our control, including accidents suffered by third parties on transfer routes, police stations, acts of terrorism or vandalism, extreme weather conditions, unusual traffic levels or airport delays. The route to and from your chosen destination cannot be guaranteed and the Google route map displayed on our website is for information purposes only.
It is the client's responsibility to provide at the time of booking complete and accurate addresses for pick-up and destination points. The Driver will pick up the client as close as possible to the indicated addresses, as long as they allow easy access to the type of vehicle used. In the event that access by conventional route is closed due to weather conditions, or road accidents, etc, the driver may, at the client's express request, use a longer route to reach the agreed destination, but in this case the client will be responsible for any additional costs.
Luggage
Each passenger is entitled to one bag per person, maximum combined size of 158 cm (length + width + height) and hand luggage such as purses and small bags, unless additional items are specified during the booking process. All luggage must be well marked with the owner's name and destination address.
Any excess baggage must be declared at the time of booking. The passenger will be responsible for all additional expenses required for the transportation of the excess baggage not declared.
The carriage of baggage and other belongings is at the client's risk and under no circumstances can we be held liable for any loss or damage.
Right of Admission
By making the contract, the client tacitly grants the driver the right to refuse to carry any passenger who may be under the influence of alcohol or drugs and those whose behaviour may be considered dangerous to the driver of the vehicle or to other passengers.
Alcoholic beverages may not be carried in vehicles for the purpose of consumption on board. This prohibition also extends to narcotics.
Smoking is prohibited inside vehicles.
Applicable Law and Competent Jurisdiction
These General Conditions are subject to the provisions contained in the Portuguese legislation.
The resolution of any dispute shall be subject to Portuguese jurisdiction in the courts of the District of Faro
TRIPWISE - Contr. Nr. 515446823
Carmo Leal Unipessoal Lda
Lugar do Barrancão Burgau - Burgau - 8650-041 Budens - Portugal |. License: RNAVT 10204
